How can we help?
Whether it's about your booking, check-in, or just a quick question — reach out through your preferred channel and we'll get back to you as soon as possible.
Get in touch
Choose your channel
Pick what works best for you. WhatsApp is usually the fastest.
Quick questions or check-in help. Our AI assistant replies instantly 24/7. Live support 9 AM – 10 PM.
Viber
Prefer Viber? Start a chat with us there. Same team, same fast response.
Messenger
Reach us on Facebook Messenger if that's your preferred platform.
Phone
Call us for anything urgent during your stay.
For bookings, invoices and anything that needs a written record.
DM us on Instagram for a quick chat or follow for café updates.
Quick answers
Common questions
Before reaching out, check if your answer is here.
I can't find my PIN code
Your PIN code is shown on the confirmation page right after you complete your booking. You can also find it in your automatic confirmation email. If it's still missing, message us on WhatsApp or any of our other platforms.
Contact usCan I check in early or leave my luggage?
Early check-in depends on availability. You can leave luggage in the free luggage box — a grey cabinet located by the bike rack in the backyard. It works on a first-come, first-served basis, so space is limited and we cannot guarantee room for oversized bags. Please don't store valuables, even though the area is under 24/7 security surveillance.
How does self check-in work?
Complete online check-in during the booking process. Your PIN code is shown on the confirmation page. Use it to open the front door, your room, and your locker. No keys needed.
See how it worksI need to cancel or modify my booking
If you booked directly with us, reach out via any of our chat channels on the Help page. For Booking.com or Hostelworld bookings, cancel through that platform.
Go to Help & ContactIs the café open to non-guests?
Yes! The café on the ground floor is open to everyone. Walk in anytime during opening hours.
Visit the Café pageWhere can I park?
There's no private parking, but public paid parking is available on Obchodná street and side streets. The nearest garage is Parking Zochova (5 min walk).
Hours
Check-in: 3:00 PM – 11:00 PM
Check-out: until 10:00 AM
Reception: Online check-in (complete by 22:00)